Nubank suspends cryptocurrency deposits and withdrawals in Brazil

Nubank temporarily suspended cryptocurrency deposits and withdrawals in Brazil on 6 November 2026. The services remained unavailable that day, but customers could still buy and sell cryptocurrencies on the digital lender’s platform.

The app’s notice told customers the transfer features were temporarily unavailable and that Nubank was working to restore them as quickly as possible. Buying and selling remained available, Exame said

Nubank says the problem is outside its infrastructure

Nubank attributed the suspension to instability at an external data provider, not a problem in its own infrastructure. It said customers’ assets and information remained protected and the disruption did not compromise customer security.

Mercado Pago, MercadoLibre’s fintech arm, also restricted cryptocurrency transfers, CNA reported. Mercado Pago said it blocked some transfers to external wallets and warned that deposits could face delays. It attributed the disruption to an incident affecting a provider that monitors risks and checks for money laundering.

Mercado Pago said client funds remained secure and its other cryptocurrency products continued operating normally. Neither company identified the provider involved, and whether the same provider affected both remained unclear.

Nubank says transfers depend on the provider’s recovery

Nubank said its team was monitoring the situation and staying in contact with the provider. Deposits and withdrawals will resume once the provider’s service is restored, the lender said.