Vietnam’s competition commission said on 5 November that the measures include a 32% combined-fee cap and about 3.9 billion dong (US$152,000) in reimbursements.
Grab has agreed to cap the combined fees it collects at 32% of the total amount passengers pay, Vietnam’s competition commission said on 5 November. The ride-hailing company also agreed to cut some passenger and driver fees and compensate drivers affected by excessive deductions.
The announcement followed the commission’s preliminary review of complaints lodged between late August and mid-September. Drivers said declining fares, commissions and other deductions were hurting their earnings.
The cap and a small reduction in the app usage fees charged to drivers were among six measures Grab proposed, CNA Business said. The commission also said the company would reimburse drivers about 3.9 billion dong (US$152,000). The report does not specify when the measures will take effect or the reimbursements will be made.
Grab found that about 0.13% of trips since 2024 had deductions above 35%, partly because of algorithm errors or changes in supply and demand, the commission said.
In September, Grab drivers urged colleagues on social media to boycott the app for two days over falling earnings and what they considered opaque pricing and commission policies.
Separately, Grab plans fourth-quarter spending on drivers and passengers, the commission said. These allocations are plans, not completed spending.
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The commission said it would continue monitoring implementation and could take action if it found violations.
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