File Manager remained unavailable on October 26, three days after DreamHost first reported connection problems. DreamHost said affected email and file-transfer users need their account owners to set new credentials before they can regain access.
DreamHost has required affected email and file-transfer users to reset their passwords before they can log in again. Its File Manager interface remained unavailable on October 26, three days after the company first reported connection problems, as detailed in BleepingComputer’s October 26 report.
The US web hosting provider and domain registrar described the password resets as a precaution. The restrictions affect email and FTP/SFTP access—methods used to transfer files between computers and servers—as well as the continuing File Manager outage.
By October 26, DreamHost had not disclosed the incident’s cause, how many accounts were affected or whether files or messages had been exposed. BleepingComputer said DreamHost had not responded to its repeated inquiries by publication.
DreamHost said all affected account owners had received recovery instructions. Users cannot log in until their account owner sets new credentials.
The company also advised account holders to check each email address’s forwarding rules, which send incoming messages to another address, and remove any destination they do not recognize.
DreamHost said it cannot contact individual mailbox or FTP users directly. Account owners therefore need to notify affected users by phone, text or another channel: people whose passwords were reset may be unable to read their email.
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