Genesys discloses breach affecting customer information
The company says information about existing and prospective customers was accessed or downloaded from internal systems, while three Genesys platforms were not compromised.
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The company says information about existing and prospective customers was accessed or downloaded from internal systems, while three Genesys platforms were not compromised.
Genesys disclosed on October 16, 2026, that an unauthorized third party had accessed internal business systems, The Hacker News reported. The company said business and account information used to manage relationships with existing and prospective customers had been accessed or downloaded without authorization.
The affected systems included a customer relationship management platform, which helps manage customer relationships, and a learning management system, used to manage training.
Genesys said its Genesys Cloud, Genesys Engage and Genesys Engage Cloud platforms were not compromised.
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